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FAQs

Please read our FAQs page to find out more.

What is your return policy?

We’ve kept the process simple and supportive because we know things don’t always go to plan.

If something’s not quite right, just email us at hello@nokori.com.au, and we’ll take care of the rest — no stress, no fuss, happy people guarantee.

Why use Nokori before and after surgery?

Nokori products are designed to prepare your skin before surgery and support scar recovery afterward — ensuring a healthy foundation for healing.

Developed with input from surgeons, nurses, and patients, each formula helps create the best possible conditions for recovery.

Are Nokori formulas tested & regulated?

Yes, all Nokori formulas are manufactured in a GMP-certified facility, ensuring strict quality control and compliance with Australian cosmetic regulations.

Every ingredient used in our products meets the requirements of AICIS (Australian Industrial Chemicals Introduction Scheme), which has replaced NICNAS. This ensures that all ingredients have been scientifically assessed for safety before being used in our formulations.

Our commitment to quality, safety, and efficacy means that every product is developed with expert oversight and adheres to the highest industry standards

Are all Nokori products 100% natural?

All Nokori formulas that are absorbed into the skin are 100% natural — made without toxins, synthetic chemicals, or artificial additives.

The only exception is our medical-grade silicone Scar Tape, which isn’t natural, but is designed to sit on the surface of the skin without being absorbed. It’s safe, effective, and commonly recommended by surgeons for scar support.

What is the shelf life of Nokori products?

Products last up to 24 months unopened. Once opened, use within three months for best results.

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Making your recovery a little easier .

Good habits lead to great results — our simple tools and resources help you stay on track before & after your procedure.

Explore our how-to guides, care tutorials, knowledge snippets, and patient stories with before-and-after images. Wherever you are in your healing journey, we’re here to help.

Check our Resources